FAQ's - Frequently Asked Question's

Here is a list of the most common question we are asked. Please contact us if you have any other question not covered below. Thissection will continue to grow as Okoza grows.

General

What does "Okoza" mean?
Why use Okoza?
What is the cost?
Are my details safe?
How can I complain?
What happens if I click here?

Mortgage Service Specific

Why use an advisor?
Who will deal will my enquiry?
What are "Key Facts" and are they useful?
Will you run a credit check on me?
Where will my details be sent?
I have credit problems, can you help?
What happens if I can't pay my mortgage?
How to choose a mortgage - Step by Step Guide
I don't know the value of my house, is that a problem?
When will I be contacted
Who will contact me, and how?

If you have a question that is not answered above you can contact us. We will try our best to answer your question as soon as possilbe.Please not we can not offer any advice on mortgages, if you would like to speak to a mortgage advisor please use our mortgage advice form or call our team on 0800 902 0730 and book a time to talk to an advisor.